Guarantee
- Annual preventive maintenance visits (number fixed according to equipment range).
- Answering calls for troubleshooting or assistance to operating teams.
- Troubleshooting: telephone assistance, remote maintenance, on-site visits or workshop repairs.
- Replacement of defective parts.
- Functional check.
- Administrative follow-up of operations.
Maintenance contracts
Contributing to service quality, our various maintenance contracts set out commitments and objectives based on guaranteed results, equipment availability and safe operation.
Full Service Contract with Parts
- Number of preventive visits per year determined according to equipment range.
- Corrective action
- Hotline (telephone assistance and remote maintenance).
- Corrective Spare Parts.
- Commitment to response and repair times for cellar breakdowns.
Full Service contract without parts
- Services and commitments identical to the previous one without the inclusion of separately invoiced Spare Parts.
Preventive Contract
- Number of preventive visits per year determined according to equipment range and operating parameters.
Hotline contract
- Unlimited telephone support or remote maintenance to resolve equipment malfunctions.
Teletraining contract
- Unlimited operating support, whether for operating agents, site managers, or anyone who needs to work with reports from our Multipark software.
Preventive maintenance
It enables us to anticipate breakdowns and reduce the number of incidents that immobilize equipment. During our preventive visits, we use a list of checks, adjustments, parameter settings and replacement of wearing parts, according to a schedule adapted to the range of equipment.
Corrective maintenance
Carried out after a breakdown or malfunction has been detected, it is designed to restore an item to its original condition. In the event of a major breakdown, over 90% of our contract repairs are completed in less than 8 hours.
Adaptive maintenance
The aim is to upgrade a system if its environment or requirements change. We listen to your needs and provide solutions, and inform you of any changes to be made to your equipment in the event of regulatory changes.
Remote maintenance
Telephone support and direct remote control of equipment.
- Corrective action on common faults.
- Software update.
- Implementation of corrective patch.
- Added functionality.
- Upgrades
Hotline benefits.
- Quick response.
- Rapid recovery.
- Efficient pre-diagnosis for subsequent on-site resolution.
- Intervention of sedentary staff bringing complementary skills.
- Financial gain
Technical support
Made up of parking equipment experts with decades of experience, technical support is the second level of intervention after our local teams. Its aim is to quickly resolve even the most complex malfunctions.
Workshop repairs
Each of our branches has a repair workshop equipped with test benches, tools and spare parts for repairing components and sub-assemblies. If certain components need to be returned to the manufacturer, the agency will take care of this.
Customer training
- Operating agent.
- Site manager.
- Management control staff on Multipark reports.
- Maintenance agent.
Remote training
Although training is provided when the equipment is commissioned, the operating staff may need to evolve, and it can take time to fully master the interfaces of our comprehensive software. We therefore offer a remote training service to help you further master the interfaces of our software and your operation.
Upgrades
Our technology team is constantly on the lookout for changes in standards, and new hardware or software versions, to advise you on the needs or benefits of upgrading your existing fleet.
Spare parts
Our central warehouse based in Gennevilliers complements the local stocks of the Agencies and manages over 500 rapidly available references.
Consumables
We supply you with tickets, paper reels, standard or personalized badges.
Studies
Whatever your needs, we carry out personalized feasibility and cost studies to support you in all your projects.
Advice
On a daily basis, our teams also bring you all our knowledge of the parking business, make suggestions for improvement, keep you informed of technological developments and regulatory changes, and answer all your questions.
